Support
The support mailbox is pending configuration (Phase 4). No support email address exists yet, and this page deliberately shows none — publishing a placeholder would only teach people to trust addresses that aren't ours. Any address claiming to be SignalHarness.ai support is not legitimate until this page publishes one.
What support will cover (once configured)
- Download, delivery, and file problems
- "Which product or tier fits my situation?" guidance
- Install and integration questions (standalone, drop-in, or advanced)
- Rollback help
- License questions
- Refunds — 14-day policy, see policies
Planned response targets
- Order and delivery issues: within 1 business day
- Everything else: within 2 business days
- Premium-tier buyers: priority queue
These targets take effect when the mailbox goes live — commitments only count when someone is actually answering.
The standing boundary
Support never logs into your accounts, never requests credentials, and never makes changes to your systems. Support gives instructions; you (or your agent, with your approval) apply them. That boundary protects you — and it extends to the agent-readable storefront, which never requests wallet secrets, API keys, or credentials of any kind.
Self-serve first
Most setup questions are answered inside the kits: every product ships its own FAQ.md and QUICK-START.md, and an Integration/ folder with a compatibility matrix, known conflicts, a safe-install checklist, and a complete rollback guide.