{
  "schema_version": "1.0.0",
  "site": "SignalHarness.ai",
  "status": "draft-ready",
  "human_review_recommended": true,
  "live_payments_enabled": false,
  "feed": "machine-readable refund + cancellation policy",
  "refund_eligibility": {
    "window_days": 14,
    "test": "product must not match its description",
    "processed_via": "checkout provider (none connected yet)"
  },
  "cancellation_rules": "subscription cancels at period end; no new access/updates after lapse; files already downloaded governed by license",
  "support_contact": "support@signalharness.ai",
  "response_expectations": "within 1 business day",
  "dispute_evidence": [
    "provider order id",
    "description-mismatch details",
    "delivery/version/checksum results"
  ],
  "failed_delivery_handling": "highest priority; re-deliver or refund",
  "duplicate_purchase_handling": "refund the duplicate; retain one entitlement",
  "subscription_cancellation_handling": "self-serve via provider portal; access to period end",
  "agent_boundary": "an agent may RECOMMEND a refund/dispute to a human; approval/processing is human-terminal",
  "authoritative_source": "docs/refund-policy.md + SUPPORT-OPERATIONS/REFUND-ESCALATION-SOP.md",
  "not_legal_advice": true,
  "generated": "2026-07-07"
}